Know Which Members Are Disengaging and What to Do Next.
CGE Insights connects your member data, flags meaningful changes in engagement, and recommends clear next steps your team can act on.
Identify member disengagement earlier and take action without replacing the tools and systems you already use.
See It In Action
By The Time A Renewal Lapses,
The Warning Signs May Already Be Months Old.
Your systems can tell you what happened. The harder question is knowing which members are changing before the outcome shows up in your renewal numbers.
Your Roster Says “Active”
Membership status is a billing fact. It says nothing about whether someone has opened an email, come to an event, or visited the site since January.
Your Analytics Count Visits, Not People
Sessions and pageviews aggregate strangers. They cannot tell you that one specific member stopped showing up six weeks ago.
The Staff Who Would Notice Are The Busiest
Knowing who is slipping is a full-time reading job across four systems that do not talk to each other.
How CGE Insights Works
Capture Engagement Signals
Monitor engagement signals across every system and touchpoint.
Understand The Member Journey
Visualize how stakeholders move through their relationship with your organization.
Recommend The Next Best Action
Identify risks, opportunities, and next best actions — with the message drafted for you.
See What Works, Then Build On It
Every action is recorded and graded, so the file shows what was done and what followed.
A comparison against their history — not a forecast.
What It Actually Looks Like On A Monday Morning.
Who Needs Attention Today
A ranked list of members whose recent engagement has dropped furthest below their own history, with the trend that put each one there.
Why This Person Surfaced
One behavioral timeline showing how each member's engagement has changed across your connected channels.
When identification and consent allow it, CGE can connect earlier website activity to the member's timeline.
The Message, Already Written
A draft your team reviews and edits. Nothing sends until someone approves it, and it goes out through your own email account.
It Sits Beside What You Already Run.
No migration, no replacing your AMS, no asking your members to do anything.
Connects Today
- Novi AMS member roster
- Mailchimp email engagement
- CSV upload for any other system
Fits Your Workflow
- Your website, via one script tag
- Outbound webhooks, HMAC-signed
- You send outreach from your own tools
Built With Member Data In Mind
CGE Insights is designed to minimize unnecessary exposure of member information.
- Server-side-only data access
- No IP addresses stored
- Connected credentials encrypted
- Idle and absolute session limits
- HMAC-signed webhooks
- Audit logging
- Member names and email addresses are not sent to the AI
- Your data stays in your account
More on how member data is handled, including certification status, in the FAQ.
See Exactly How CGE Reaches A Conclusion
CGE Insights is designed to make its reasoning inspectable rather than asking your team to trust a black box.
The Logic Is Inspectable
The recommendation engine is a set of rules with thresholds you can read. Ask and we'll walk you through every one.
Every Action Is Graded
Each action you take gets a monitoring window and a recorded result. That file is yours.
The Bar For A Finding Is Public
CGE does not publish a cross-organization finding until the evidence clears a stated threshold — 50 members across at least 3 organizations, reviewed by a person.
See What CGE Finds In Your Member Data.
Bring a sample of your roster. In 30 minutes, we'll show you how CGE connects the signals, who surfaces, and why.
Schedule A Demo